Frequently Asked Questions

Download the iAyos app or visit our website, tap 'Sign Up', and follow the registration process. You'll need to provide your name, email, phone number, and create a password.

After registration, you'll need to complete KYC (Know Your Customer) verification. Upload a valid government ID (Driver's License, Passport, National ID, UMID, PhilHealth, etc.) and take a selfie for verification. Our team reviews submissions within 24 hours.

Yes! iAyos supports dual profiles. You can switch between hiring workers for your needs and offering your services to others, all from the same account.

On the login screen, tap 'Forgot Password', enter your registered email, and we'll send you a password reset link.

Go to Settings > Account > Delete Account. Note that this action is permanent and will remove all your data, reviews, and transaction history.

As a client, go to 'Post Job', select the service category, describe the work needed, set your budget range, and choose your preferred schedule. Workers in your area will be able to see and apply to your job.

Browse available jobs in your area, view the job details and requirements, then tap 'Apply'. You can include a message to the client explaining why you're the right fit.

Once work is finished, the worker marks the job as complete with photo proof. The client then reviews and approves the completion, triggering the final payment release.

If you have issues with a job, you can file a dispute through the app. Our support team will review the case and mediate between both parties to reach a fair resolution.

Jobs can be cancelled before the worker starts. If a downpayment was made, refund policies apply based on the cancellation timing. Check our Terms of Service for details.

iAyos uses a 50/50 escrow system: 50% is paid as a downpayment when you accept a worker, held securely by the platform. The remaining 50% is paid upon job completion. This protects both clients and workers.

We accept Platform Wallet (top up via GCash/Maya), GCash direct payment, Maya, Credit/Debit Cards, Bank Transfer, and Cash (with photo verification).

iAyos charges a 10% platform fee on completed transactions. This fee covers payment processing, platform maintenance, and customer support.

Workers can withdraw earnings to their GCash account directly from the app. Go to Wallet > Withdraw, enter the amount, and funds are typically transferred within 1-2 business days.

With our escrow system, payment is secured before work begins. The downpayment is held by iAyos and released to the worker upon job completion approval.

Yes, cash payments are supported. The worker must upload photo proof of cash receipt, which is then verified by our admin team to complete the transaction.

All workers undergo KYC verification including government ID verification, selfie matching, and optional background checks (Police/NBI Clearance). Verified workers display a blue checkmark badge.

The blue checkmark indicates a KYC-verified user whose identity has been confirmed through our verification process. This adds an extra layer of trust for transactions.

Use the 'Report' button on any user profile or job listing. You can also contact support directly through Settings > Help & Support > Report Issue.

Yes, we use bank-level encryption to protect your data. Your personal information is never shared with third parties. See our Privacy Policy for complete details.

Never share personal financial information outside the app. Report suspicious activity immediately. Our team actively monitors and removes fraudulent accounts.

Try closing and reopening the app, check your internet connection, or reinstall the app. If issues persist, contact support with screenshots of the problem.

Check that notifications are enabled in your phone settings and in the iAyos app settings. Make sure you have a stable internet connection.

Visit the App Store (iOS) or Google Play Store (Android) and check for updates. We recommend keeping auto-updates enabled for the latest features and security patches.