Privacy Policy

Last updated: December 1, 2025

1. Introduction

iAyos ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and website (collectively, the "Platform").

By using iAyos, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies, please do not use our Platform.

2. Information We Collect

2.1 Personal Information

When you register for an account, we collect:

  • Full name
  • Email address
  • Phone number
  • Profile photo
  • Physical address (for service location purposes)

2.2 KYC Verification Data

For identity verification, we collect:

  • Government-issued ID (Driver's License, Passport, National ID, UMID, PhilHealth, etc.)
  • Selfie photo for identity matching
  • Optional: Police/NBI clearance for enhanced worker verification

2.3 Transaction Data

We collect information about your transactions including:

  • Job postings and applications
  • Payment history and wallet transactions
  • Reviews and ratings given/received
  • Chat messages between users

2.4 Location Data

With your permission, we collect GPS location data to:

  • Show nearby workers and jobs
  • Enable location-based search features
  • Verify service locations

2.5 Device Information

We automatically collect device information including device type, operating system, unique device identifiers, and mobile network information.

3. How We Use Your Information

We use the collected information to:

  • Create and manage your account
  • Verify your identity through KYC process
  • Connect clients with verified workers
  • Process payments and transactions securely
  • Enable real-time communication between users
  • Provide customer support
  • Send notifications about jobs, payments, and updates
  • Improve our Platform and user experience
  • Detect and prevent fraud
  • Comply with legal obligations

4. Information Sharing

We do not sell your personal information. We may share your information with:

  • Other Users: Your public profile, ratings, and reviews are visible to other users to facilitate trust and transactions.
  • Payment Processors: We share necessary payment information with Xendit and GCash to process transactions.
  • Service Providers: Third-party services that help us operate the Platform (hosting, analytics, customer support).
  • Legal Requirements: When required by law or to protect our rights and users' safety.

5. Data Security

We implement bank-level security measures to protect your data:

  • SSL/TLS encryption for all data transmission
  • Encrypted storage for sensitive information
  • Regular security audits and monitoring
  • Secure authentication with password hashing
  • Access controls and employee training

6. Your Rights

You have the right to:

  • Access your personal data
  • Correct inaccurate information
  • Request deletion of your account and data
  • Opt-out of marketing communications
  • Control location sharing settings
  • Download a copy of your data

To exercise these rights, contact us at privacy@iayos.com or through the app settings.

7. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. Transaction records are kept for 7 years for legal and accounting purposes. You may request account deletion at any time.

8. Cookies and Tracking

Our website uses cookies and similar technologies to enhance your experience, analyze usage, and provide personalized content. You can manage cookie preferences through your browser settings.

9. Children's Privacy

iAyos is not intended for users under 18 years of age. We do not knowingly collect information from children. If we discover that a child has provided us with personal information, we will delete it immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. Continued use of the Platform after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy, please contact us:

  • Email: privacy@iayos.com
  • Address: Zamboanga Peninsula, Philippines